Privacy Policy
Last updated: January 2026
Introduction
My Pets Zen ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services. By using My Pets Zen, you consent to the practices described in this policy.
Information We Collect
Personal Information
When you create an account, place an order, or book a service, we may collect your name, email address, phone number, delivery address, and payment information.
Pet Information
We collect information about your pets including name, breed, age, weight, medical history, and vaccination records to provide better services.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, device information, IP address, and browser type.
How We Use Your Information
- Process orders and deliver products to your address
- Facilitate service bookings between you and service providers
- Manage your account, wallet, and subscription
- Send order confirmations, booking updates, and service notifications
- Improve our platform, products, and services
- Provide customer support and respond to enquiries
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations under Indian law
Information Sharing
We do not sell your personal information. We may share your data with:
- Service Providers: When you book a service, relevant details (name, pet info, address) are shared with the assigned provider to fulfil the booking.
- Payment Processors: Payment information is securely processed by our third-party payment partners (e.g., Stripe).
- Delivery Partners: Your delivery address and contact details are shared to fulfil product orders.
- Legal Requirements: We may disclose information when required by law or to protect our rights.
Cookies & Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyse platform usage. You can control cookies through your browser settings, though disabling them may affect certain features.
Data Security
We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
Your Rights
- Access and review the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your account and associated data
- Withdraw consent for data processing where applicable
- Export your data in a portable format
You can manage most of these through your account settings, or contact us directly.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. If you request account deletion, your data will be removed after a 30-day grace period. We may retain certain information as required by law or for legitimate business purposes (e.g., transaction records for tax compliance).
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of My Pets Zen after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at support@mypetszen.com.